EXPERTS IN LOSS PREVENTION AND CUSTOMER SERVICE
PalAmerican’s Retail Security Program is tailored to improve the guest experience and reduce risks. Our industry-leading training provides our security officers with a solid foundation of customer service and first aid knowledge that is ready to be tailored to your specific needs.
Goal-oriented security programs, the highest standards of training and access to the leading experts in retail security — that’s what makes partnering with PalAmerican Security different.
CUSTOMER-ORIENTED FOCUS ON SECURITY
From our application process and best-in-class training to the first step of a patrol, PalAmerican meticulously selects and prepares our security officers with your site in mind. Our stringent employment screening focuses on customer service and professionalism, coupled with our above-standard security and safety training and impeccable deportment standards. That’s why you can be sure that PalAmerican security officers and loss prevention officers have the right tools to be the best representatives of your location.
Thanks to these tools and a desire to actively interact with the public, our officers provide a high level of service and are will actively walk customers to their destinations, hold open doors, and promote a safe, welcoming shopping environment.
TRAINING THAT LEADS TO A BETTER RETAIL SECURITY PROGRAM
Our commitment to quality staffing is reinforced through our understanding that each shopping center requires tailored solutions to enhance your program and improve site safety.
Our comprehensive training is designed to help you provide a safe, secure, and welcoming environment that satisfies the needs of the three key client groups: property management, tenants, and shoppers.
- Enhancing your brand and customer experience
- Our primary, industry-leading training for retail security
- First aid and conflict management training
With rising social issues like homelessness and addiction, more advanced training is required where appropriate, including:
- Defensive tactics training
- Crisis intervention training
- Mental health awareness training
In such challenging environments, we also provide our teams with extra equipment like duty belts, body armor, and patrol boots.
At PalAmerican Security, we take the time to understand the security challenges you face and help you develop an integrated program customized to address your individual situation. Contact us today to discuss your specific security requirements.