A higher standard of protection
At PalAmerican, we treat every client as a partner — not a number. We understand that each facility is unique in its security needs, and our strategic staffing model ensures that you receive a specialized security service plan that’s specific to your site’s requirements.
Further, our security officers are supported through industry-leading training and an outstanding supervisory structure. We believe the success of our officers results in success for your facility, and nothing is more important than that.
Proactive Security Officers
PalAmerican provides complete turnkey security solutions with security officers who are trained to perform at the highest level. Through our industry-leading selection process and highly-advanced, specialized training, PalAmerican has the highest client retention rate in the industry.
Daily duties and functions are carried out diligently and at the client and site supervisor’s discretion.
Our security officer services include:
- Preventative Patrol
- Video surveillance monitoring & dispatch service
- Parking enforcement
- Incident response & reporting
- First aid & safety
- Wayfinding & customer service
- Courteous enforcement
- Custom service offerings
Patrol Techniques and Procedures
Our security officers are equipped to conduct various types of patrols and understand the different advantages and disadvantages of these methods. We believe in teaching our officers customer service techniques (a hands-off approach) to challenge persons found in restricted areas and ensure all safety and security measures are maintained.
Our Training Produces Results
Our security officers receive the best training as standard when they’re hired on. We’re known for providing superior training that covers a variety of areas, including customer service, communication and defense tactics. Training increases our team’s competence and confidence. Officers who are well-equipped to do their jobs make better decisions — a strategy that significantly reduces turnover and is proven to reduce incidents and mitigate risk.
Documentation & Reporting
Proper documentation and incident reporting are crucial to the safety and security of your staff and property. Our security officers undertake training that addresses the written communication skills necessary for providing outstanding customer service in the security industry, and at your site.
In addition, your managers will receive activity summary reports and real-time incident notification so they’re always aware of activity within their portfolio. In certain cases, we also set escalation notification processes triggered by specific events.
At PalAmerican Security, we take the time to understand the security challenges you face and help you develop an integrated program customized to address your individual situation. Contact us today to discuss your specific security requirements.