THE LEADER IN COMMERCIAL SECURITY COMPANIES
We make a great first impression and one that lasts. PalAmerican delivers an exceptional guest experience with excellent customer service, on-point deportment, and a desire to build rapport with the building tenants they see regularly.
Our teams are engaged in their roles of providing professional services to property management companies in every environment. Taking a service-oriented approach, we integrate highly-trained security concierge teams with state-of-the-art security technologies. By designing security programs that improve your safety and security while providing the most benefit for your security spend, we drive exponential value for you.
For office and commercial high-rise environments, we offer:
- Concierge services
- Mobile support 24/7
- Operations center support 24/7
- Integrated downtown communication between properties
- Afterhours issue & maintenance support
- Special event security & ad-hoc requests
- Fire safety & business continuity
EXPERT INSIGHT INTO THE UNIQUE WORLD OF COMMERCIAL SECURITY
Commercial office buildings require a layered approach to security that integrates customer service, technology and training to produce the desired program. PalAmerican goes to extraordinary lengths to ensure our staff members will exceed your expectations. Through a combination of attentive management, patrol verification systems and 24-hour operation control centers, we supervise and support our staff in ways other companies can only dream of.
- Tenants need friendly security officers who combine exceptional interpersonal skills with superior security knowledge to provide a safe, secure environment for their employees and visitors.
- Property managers need a progressive security program that’s based on best practices and responsive customer service.
- Building owners and asset managers need to know that their assets are protected, their risk exposure is limited, and their building’s value is improved through the use of a professional service provider.
When you use PalAmerican Security you’re not simply benefiting from the services of an on-site security officer, but an integrated team of protection professionals.
SECURITY GUARDSIndustry-leading security officer and concierge services
MOBILE PATROLEmergency response and mobile patrols 24-hours a day
PARKING MANAGEMENTThe latest technology for simplified parking management
REMOTE VIDEO MONITORINGIncrease protection while reducing costs
FAQs
What security services do office buildings require?
Office buildings and commercial properties typically require a layered security program that supports both building safety and tenant experience. Common office security services include front desk or concierge security, visitor management, access control, wayfinding, after-hours security coverage, maintenance escalation support, lobby monitoring, mobile patrol, special event security, fire safety support, and business continuity procedures.
For multi-tenant office towers, security officers often act as the first point of contact for tenants, employees, contractors, and visitors while helping property teams manage daily operations and respond to incidents quickly.
What security challenges do office and commercial buildings face?
Office and commercial buildings face security challenges related to unauthorized access, trespassing, loitering, vandalism, theft, after-hours activity, tenant safety concerns, emergency response, active shooter, and visitor management. Multi-tenant properties can also experience risks tied to tailgating, contractor access, parking areas, vacant suites, stairwells, loading zones, and high-traffic lobbies. A proactive commercial security program helps deter unwanted activity, supports tenants and visitors, identifies issues early through patrols, and ensures property management teams receive clear incident reporting and timely escalation.
How does concierge security support tenant engagement in office buildings?
Concierge security supports tenant engagement by combining professional security awareness with a welcoming, service-oriented presence. In office and commercial properties, concierge security officers greet visitors, assist tenants, support access control, respond to questions, and help create a safer, more positive building experience. Proactive engagement creates a welcoming environment for tenants and visitors, while discouraging unwanted activity.
How can office security teams help with after-hours issues and maintenance support?
PalAmerican’s office security teams can provide after-hours issue and maintenance support by monitoring building systems, responding to tenant concerns, escalating urgent maintenance requests, coordinating with property teams, and documenting incidents. Some properties may consider supplementing with mobile patrol for after-hours coverage. This helps ensure that issues are managed promptly and escalated appropriately, even outside regular business hours.
WE’RE HERE TO HELP
At PalAmerican Security, we take the time to understand the security challenges you face and help you develop an integrated program customized to address your individual situation. Contact us today to discuss your specific security requirements.